Why Do We Collect Your Personal Data?
We collect and process your personal data exclusively on lawful grounds and for a specific purpose requested by you, our client. This enables us to provide you with an excellent service that covers a number of practical procedures that include assessing your document and providing you with the best quote and processing your payment safely and securely. We may also need to collect some of your data for identification purposes, which may be required if you authorise us to request your personal documents.
What Data Do We Collect?
By contacting us via e-mail, by telephone or through any other platform, we will collect some of your personal data ranging from general contact details to more specific and private information. This data you will share with us when sending in a personal and confidential document for translation or simply inquiring about a quote or when you make an online payment.
What Rights Do Clients Have With Regards To The Collection Of Data?
As a Docsbase client, you have a right to access, rectification, objection, deletion and restriction of your personal data collected by us. You can file a complaint and exercise your rights at any point in time. You can equally withdraw consent to the processing and storage of your personal data.
Do We Share Your Personal Data With Third Parties?
How Long Is Personal Data Stored For?
At present the minimum legally prescribed storage period is 6 years. Some information, especially that contained in your documents we receive for translation, is stored and retained for a much shorter period of time.
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